Is Consumer Services a Good Career Path?

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Written By Soliu


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Is consumer services a good career path? Well, there is only one way to find out. Keep on reading as this article will satisfy your curiosity.

Truly, there are thousands of career options to choose from. Some are quite lucrative than others. So, it is an important move to dutifully scrutinize your options before you make your final decision.


In this post, you will find the right answer to your question. Also, you will discover the career options available in this context.

But first, let’s take a look at what consumer services is all about.

What is Consumer Services?

Consumer service is a fast-growing industry.

Qualitatively, customer service companies cater for consumers desires and specific needs.

This industry is surrounded with lots of service oriented sectors such as the health care sector, travel agency, financial management, as well as insurance.

What’s more, consumer service companies are saddled with the responsibility of offering products and services to their target audience.

Most often, these needs are based on specific demographics like gender, age, income, and their location.

Lastly, consumer service are sometimes referred to as B2B because they are focused on solving businesses’ problems.

That is to say, consumer services companies don’t usually sell directly to their consumers. But they provide support and contribute immensely to the success of a business.

Is consumer services a good career path?

Is consumer services a good career path?

Are you planning to take a new job in the consumer services sector but don’t know if it’s a good career path to thread?

If you answer the above question in affirmatives, this section will specifically reveal the right answer to you.

According to a report by Fortune Business Insights, the value of the global customer experience management market in 2021 was $10.11 billion. This figure was projected to grow to $11.34 billion in 2022. And skyrocket to $32.53 billion in 2029 at a CAGR of 16.2%.

Is that statistics report currently giving you some insights?

Let’s continue and you will understand better.




It’s important you note that jobs in the consumer services industry can be a great choice. And there are varieties of them.

From home-based opportunities such as a remote call agent to a 9:00am to 5:00pm office based product support specialist, you have tens of options to explore.

The bottom line here is, there’s no better answer to the question: “is consumer services a good career path?” than YES!

Classification of Consumer Services Companies

In order to understand the consumer services sector better, we’ll classify the industry into four parts.

They are:


1. Product Companies


The products companies offer physical or digital products to people for purchase. A perfect example of these companies are the online marketplaces.

2. Service Companies

Another class of consumer services are the service companies. Examples of service companies include cleaning company, health centers, insurance companies etc.

3. Technology Companies

The technology companies develop, build, and market new tech products. An ideal example of this is the software company.

4. Support Services

This category of consumer services supports a product by providing administrative and technical services. An example include an IT support company.

Reasons Why Consumer Services are a Good Career Path

Below are the benefits of starting a career in the consumer services industry:

1. Income Potential

You’ll agree that one of the major reasons why you care to know if consumer service is a good career path is because of the remuneration.

People want to be sure if the paycheck is huge and appealing. Of course, there is nothing wrong in that.

Consumer services potential income is huge and as such, working in the industry means you are on the right path, financially.

2. Stress-free Work Hours


You can’t compare working full time in an office with bunch of current and future assignments on your table with some flexible remote opportunities.






Having a stress-free working hours alone makes this industry a good career path.

Just imagine yourself as a virtual assistant or a counselor with just two to three clients to tends to for the whole day.

What did you see? Comfort, convenience, relieve, and what else? The consumer services sector is without doubt, a better industry to work.

Please note that remote offer doesn’t apply to all the jobs in this industry.

3. Lucrativeness


If you are thinking about starting a business in the consumer services but not sure if you are going to make it, just relax.



The industry has career advancement potentials. You can’t embrace the industry and regret except if you’re not serious about your endeavor.

4. Opportunities Abound

There are tons of companies in the consumer services industry to choose from.

These job opportunities are in demand, not seasonal and very lucrative.

What’s next?


Having highlighted the benefits of working in the consumer services industry, you can see that this sector can be a great career path.



Job Opportunities in Consumer Services

The consumer service industry is a lucrative and ever-growing industry and the trend is expected to keep rising.

So if you’re looking for a good career path with amazing opportunities, the following consumer service jobs might interest you:

  • Technical Support Specialist
  • Customer Service Representative
  • Customer Implementation Manager
  • Customer Retention Specialist
  • Quality Assurance Specialist
  • Product Support Specialist
  • Front Desk Officer
  • Call Center Representative
  • Concierge
  • Clients Services Manager
  • Bank Teller
  • Help Desk Analyst
  • Multilingual Customer Support Specialist
  • Sales Representative

Kindly note that the responsibilities of each job or career highlighted above vary.


By now, your curiosity as to whether consumer services are a good career path must have been satisfied.


You must have learned from the article that consumer services are a great career path if you understand the market and the skill set.



Plus, endeavor to have a good understanding of the particular company you’ll be working for, it’s history, mission, performance, future plans, etc.

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