Is consumer services a good career path? Well, there is only one way to find out. Keep on reading as this article will satisfy your curiosity.
Truly, there are thousands of career options to choose from. Some are quite more lucrative than others. So, it is an important move to dutifully scrutinize your options before you make your final decision.
In this post, you will find the right answer to your question. Also, you will discover the career options available in this career path.
But first, let’s look at what consumer services are all about.
Also read: Is Business Services a Good Career Path
What is Consumer Services?
Consumer service is a fast-growing industry. Qualitatively, customer service companies cater to consumers’ desires and specific needs.
Consumer service is an industry that deals with the provision of a service by a third party to consumers. This service is usually of a private nature. When the consumer services industry was started, it was primarily restricted to the private sector.
The term ‘consumer’ refers to all kinds of customers. This includes individuals, business organizations, and public services. Basically, all humans are consumers.
This industry is surrounded by lots of service-oriented sectors such as the healthcare sector, travel agencies, financial management, as well as insurance.
Consumer services are sometimes referred to as B2B (business to business) based because they are focused on solving businesses’ problems by helping them bridge the gap between them and their consumers.
Is consumer services a good career path?
Are you planning to take a new job in the consumer services sector but don’t know if it’s a good career path to thread?
If you answer the above question in affirmatives, this section will specifically validate your answer for you.
According to a report by Fortune Business Insights, the value of the global customer experience management market in 2021 was $10.11 billion. This figure was projected to grow to $11.34 billion in 2022. And skyrocket to $32.53 billion in 2029 at a CAGR of 16.2%.
Is that statistics report currently giving you some insights?
The consumer services industry is currently booming in the United States of America and around the world. So if you are looking for a career in this sector, then this is a good path to take.
The consumer service industry has evolved tremendously over the past few years. A lot of jobs have become available in this sector in recent times. The relevance of this sector will never shrink as long as humans still exist on the face of this earth making it an ideal career path to pursue.
It’s important you note that jobs in the consumer services industry can be a great choice. And there are varieties of them.
From home-based opportunities such as a remote call agent to a 9:00 am to 5:00 pm office-based product support specialist, you have tens of options to explore.
The bottom line here is, there’s no better answer to the question: “is consumer service a good career path?” than YES!
Classification of Consumer Services Companies
In order to understand the consumer services sector better, we’ll classify the industry into four parts.
1. Product Companies
The products companies offer physical or digital products to people for purchase. A perfect example of these companies is the online marketplaces.
2. Service Companies
Another class of consumer services is service companies. Examples of service companies include cleaning companies, health centers, insurance companies, etc.
3. Technology Companies
The third class of consumer service companies is technology companies. Companies that offer technologies to consumers or customers.
Technology companies develop, build, and market new tech products. An ideal example of this is the software company, social media platforms, etc.
4. Support Services
This category of consumer services supports a product by providing administrative and technical services. An example includes an IT support company.
Reasons Why Consumer Services are a Good Career Path
Below are the benefits of starting a career in the consumer services industry:
1. Income Potential
You’ll agree that one of the major reasons why you care to know if consumer service is a good career path is because of the remuneration.
People want to be sure if the paycheck is vast and appealing. Of course, there is nothing wrong with that.
Consumer services potential income is huge and as such, working in the industry means you are on the right path, financially.
2. Stress-free Work Hours
You can’t compare working full-time in an office with a bunch of current and future assignments on your table with some flexible remote opportunities.
Having stress-free working hours alone makes this industry a good career path.
Just imagine yourself as a virtual assistant or a counselor with just two to three clients to tend to for the whole day.
What did you see? Comfort, convenience, relief, and what else? The consumer services sector is, without a doubt, a better industry to work in.
Please note that the remote offer doesn’t apply to all the jobs in this industry.
3. Allows for exposure to different sectors.
Fortunately, we live in an era when the introduction of cutting-edge technology has completely transformed the working sector, and you must align with the most recent innovations if you want to quickly advance your career.
A job in consumer services allows you to expand your knowledge of various technological platforms and sectors. As others have stated, the digital knowledge you’ve gained at work may be critical if you decide to pursue a completely different professional path.
Whether you only assist customers online or in person, you gain valuable experience using voice communication, texting, emailing, and analytics tools.
4. Opportunities Abound
There are tons of companies in the consumer services industry to choose from.
These job opportunities are in demand, not seasonal, and very lucrative.
You can get the opportunity to become part of a large organization. Great things about this career path: you’ll get to expand your skill sets and become more specialized. Also, you’ll learn new techniques that will help improve your results.
In addition to this, job opportunities are scattered across different fields ranging from health to tech services to shopping centers and banks. YOu can choose to explore any of these areas based on your interest and strengths.
5. Entry Barriers are Low
A bachelor’s degree is required to survive in today’s fiercely competitive world. Even after spending a lot of money on expensive degrees, you may not be able to meet all of the requirements for your ideal career and may be forced to take a job that does not even require the degree you just paid for.
If you don’t have a large stream of income to pay for expensive degrees, my advice is to look for work in consumer services. For entry-level positions in customer service, the only educational requirement is a High School Diploma.
You’d also be trained in a variety of job-related skills, such as client and call management, stress management, professional demeanor, and cross-selling products. These courses may take just a week or more before you start.
Having highlighted the benefits of working in the consumer services industry, you can see that this sector can be a great career path.
Job Opportunities in Consumer Services
The consumer service industry is a lucrative and ever-growing industry and the trend is expected to keep rising.
So if you’re looking for a good career path with amazing opportunities, the following consumer service jobs might interest you:
- Technical Support Specialist
- Customer Service Representative
- Customer Implementation Manager
- Customer Retention Specialist
- Quality Assurance Specialist
- Product Support Specialist
- Front Desk Officer
- Call Center Representative
- Clients Services Manager
- Bank Teller
- Help Desk Analyst
- Multilingual Customer Support Specialist
- Sales Representative
Kindly note that the responsibilities of each job or career highlighted above vary.
By now, your curiosity as to whether consumer services are a good career path must have been satisfied.
You must have learned from the article that consumer services are a great career path if you understand the market and the skill set.
Plus, endeavor to have a good understanding of the particular company you’ll be working for, its history, mission, performance, future plans, etc.